The best children's characters in St. Louis!
Your party IS NOT BOOKED until the deposit has been submitted, the form has been submitted, and you confirm with us. We will not hold date/time/ character until the deposit and form is submitted and we confirm party details with you. Your date/time/character is not guaranteed. It’s better to pay right when you get booking instructions or check with us again right before you submit a deposit. Someone else could book your date/time/character while you are waiting to submit a booking. By submitting your deposit you are agreeing to these terms and conditions.
We will reschedule at your earliest convenience. We will accept no liability regarding COVID-19 illnesses. By booking with us you are agreeing to this. In the event that a Birthday Party needs to be rescheduled (by your choice or by a suggestion from the local government) your booking deposit fee will be used toward a future event as long as your original date was cancelled at least two weeks in advance. Your booking deposit is good for one calendar year from the day it was submitted. After that year, the deposit is forfeited. As a reminder our booking deposit fees are non-refundable.
Please note that canceling your party within two weeks of your event will result in an automatic forfeit of the deposit.
Any change from submitted booking instructions in terms of character choice, date, time, or location of the event will result in a $15 adjustment fee if the change is made over one week from the original booking date.
In the event of damages, our liability exposure is limited to the amount of client fees for the service.
In the event of extreme weather, our performers have the right to shorten the length of outdoor parties for their own safety and wellbeing. This is particularly important for our mascot characters in the extreme heat of summer. Client will only be charged for the adjusted length of the party.
Our performers reserve the right to leave or cancel any event if they feel they are in an unsafe environment. In the event the party is not completed by our performers due to an unsafe environment you will be fully refunded. Examples of unsafe conditions include, but are not limited to, unsafe road conditions due to ice and snow and inappropriate conduct by the client.
Photos may be taken of your character visit for promotional purposes. These photos will not identify the client's name or address. If you would prefer that we not use images of your event, please let us know and we will be happy to accommodate you.
DISCLAIMER: Enchanted Events is in no way affiliated with any existing organization.
All characters are inspired by a variety of works and ideas. It is not our intention to violate any copyright laws. Our character friends are not name brand copyrighted characters. They are generic characters created and inspired from many tellings of the most popular storybook characters. We can only accept bookings from individuals who are aware that we do not represent any licensed character. Any resemblance to nationally known copyrighted characters is incidental. If you are requiring a licensed, copyrighted character for your event, you should contact the company/copyright holders. Thank you!
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